We believe in working with families to provide the best for the children. Through positive interactions we build strong partnerships, and here, they are highly valued!

We understand that family involvement is critical to your child’s success while in our care and we provide many ways to keep you involved through every step of the journey.

We foster open and honest communication with our families, and provide feedback on your child`s learning. Through open and honest relationships, we develop a strong understanding on how to support you and your child. We aim to hold a strong connection with our local community, through internal and external involvement. We provide the following opportunities for communication with our families:

Open door policy for families

Families can call the centre anytime to speak with the Director or their achild’s educator. Families are also welcome at the centre any time and are encouraged to provide feedback on the service provided.

Detailed feedback

Our team will ensure to let you know about you child’s day at pick up time. Children’s food intake, liquids and sleeps are documented in each room and easily accessible to parents.

Regular newsletters

Regular newsletters are sent to inform parents of changes at the centre, staffing updates, centre events and committee information. Centre events are also communicated through our Facebook page.

Open door policy for families

Families can call the centre anytime to speak with the Director or their achild’s educator. Families are also welcome at the centre any time and are encouraged to provide feedback on the service provided.

Detailed feedback

Our team will ensure to let you know about you child’s day at pick up time. Children’s food intake, liquids and sleeps are documented in each room and easily accessible to parents.

Regular newsletters

Regular newsletters are sent to inform parents of changes at the centre, staffing updates, centre events and committee information. Centre events are also communicated through our Facebook page.

Storypark

Storypark is provided as an online resource that allows you to interact with your child’s learning and development no matter where you are. We can instantly record and communicate your child’s progress and send you updates, photos and videos of what they’re doing throughout the day. It’s free for you to use and you can log in from anywhere at any time.

Communication is two-way through your child’s own personal private profile so you can contribute to their learning journey as well. When you provide feedback and updates about their achievements outside of the centre, it helps us to tailor activities and resources to their interests and abilities. It is a valuable platform for us to foster stronger relationships with you and enhance your childcare experience as a family.

Visit our centre and ask our friendly educators to give a demonstration of how Storypark is used to keep you involved in your child’s daily learning and play.

One-to-one communication

Our centre Director welcomes your feedback and is available to answer queries or work through any concerns with your family at all times. We do not advocate the use of social media sites such as Facebook as a platform for expressing negative comments against any children, educators or the centre. At all times, we endeavour to resolve queries or issues on a personal basis.

You can make contact by phone, email or in person at the centre via appointment. Our goals are to create respectful, productive relationships with all families, and we greatly value your support and open communication.

Facebook group for families

Click on the facebook icon to join our facebook group and connect with the Malak Family Centre Community

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